We are looking for people to join our team and work in a dynamic and stimulating retail environment, no two days are ever the same. We love helping our customer’s and you can also “Experience the Difference”
While it would be great to have experience in what we do, we provide really good training in sales and customer service for tiles, bath-ware, and timber flooring.
You do need to have a driver’s licence, full ideally, or on the way to moving from a provisional licence. And after that, all you need is to be good with people, enjoy working as part of a team and have plenty of enthusiasm about learning and helping customers
Following is the job description.
Job description: Sales and Customer Service – TileWarehouse
Job title: Sales and Customer Service
Purpose of role:
As part of an experienced retail sales team, the primary role is to sell the range of ceramic floor and wall tiles and to provide excellence in customer service, working as a team player within a professional retail environment.
Main tasks: Ranked by importance
- Sales of ceramic, porcelain, natural stone tiles, bathrooms, and wood flooring to retail customer customers.
- Delivery of excellence in customer service and working through the logistics and warehouse operations within the showroom
- Assist in carrying out the company’s policies and procedures in relation to Health, Welfare & Safety, HR, standard operating procedures.
Reporting to: Branch Manager
Scope of the role:
This is an important role within the TileWarehouse branch. Achievement of agreed sales and customer service delivery targets will be critical to on-going success. The role will also involve close and regular communication and interaction with an experienced team with good team playing characteristics essential to the success of this role. The showroom environment is constantly adapting to customer and market needs and the need for flexibility will be important.
In line with the retail environment TileWarehouse operates a 6-day trading cycle Monday to Saturday, all members of the team will be required to work through this cycle.
Be ready and able to work within a team. Enjoy working with the public. Have a polite, helpful manner. Be confident and assertive. A smart appearance is a requirement. Be good with numbers, and able to use modern computerised equipment.
Knowledge of a retail warehouse and or customer orientated environment. Good aptitude for IT with working knowledge of Microsoft Office or similar.
As part of the operations of TileWarehouse/TileShed there is a requirement to for extensive manual handling and the use of related equipment. And a general level of fitness will be required for this role.
A minimum of 2 years’ experience, within a retail customer service environment including exposure to the sales process will be required. Experience within the bathroom, flooring or home furnishing sectors would be ideal. A comprehensive training and induction programme will be provided.
The use of various equipment, ranging from Forklift Trucks to the driving of company vehicles will be part of the normal activity of the branch.
Enthusiastic and passionate personality with a proactive attitude to customers and customer service. A genuine desire to help support a positive team environment will be crucial attributes.
This is a full-time role, working 40 hours per week. Competitive starting salary, depending on experience. A 9-month probationary period will be completed. References and medical check-up maybe required.
Interested here is how to apply!
Apply through either of the following platforms. We have sales and customer service roles across all our branches:
We look forward to meeting you.