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Job description: Sales and Customer Service – TileWarehouse

Job title: Sales and Customer Service

Purpose of role:

As part of an experienced retail sales team the primary role is to sell the range of ceramic floor and wall tiles and provide excellence in customer service, working as a team player within a professional environment.

Main tasks: Ranked by importance

  1. Sales of ceramic, porcelain, natural stone tiles, bathrooms and wood flooring to retail customer customers.
  2. Delivery of excellence in customer service and working through the logistics and warehouse operations within the showroom
  3. Assist in carrying out the company’s policies and procedures in relation to Health, Welfare & Safety, HR, standard operating procedures.

Reporting to: Branch Manager

Scope of the role:

This is an important role within the TileWarehouse branch. Achievement of agreed sales and customer service delivery targets will be critical to on-going success. The role will also involve close and regular communication and interaction with an experienced team with good team playing characteristics essential to the success of this role. The showroom environment is constantly adapting to customer and market needs and the need for flexibility will be important.

In line with the retail environment TileWarehouse operate a 6 day trading cycle Monday to Saturday, all members of the team will be required to work through this cycle.

Person Specification:

Skills:

Be ready and able to work within a team. Enjoy working with the public. Have a polite, helpful manner. Be confident and assertive. A smart appearance is a requirement. Be good with numbers, and able to use modern computerised equipment.

Knowledge:

Knowledge of a retail warehouse and or customer orientated environment. Good aptitude for IT with working knowledge of Microsoft Office or similar.

As part of the operations of TileWarehouse/TileShed there is a requirement to for extensive manual handling and the use of related equipment. And a general level of fitness will be required for this role.

Experience:

A minimum of 3 years’ experience, within a retail customer service environment including exposure to the sales process will be required. Experience within the bathroom, flooring or home furnishing sectors would be preferred. A comprehensive training and induction programme will be provided.

Attitudes:

Enthusiastic and passionate personality with a proactive attitude to customers and customer service. A genuine desire to help support a positive team environment will be crucial attributes.

Remuneration Package:

This is a full time role, working 40 hours per week. Competitive starting salary, depending on experience. A 9 month probationary period will be completed. References and medical check-up maybe required.